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Whynter RPD-501WP

Energy Star Portable Dehumidifier with Pump, 50-Pint - Whynter RPD-501WP

Whynter RPD-501WP
  • UPC   850956003477
  • 50 pint (24 liter) capacity dehumidifier, 14 pint (7 liter) removable water bucket
  • Please refer below User Manual and Trouble shooting steps under product details.
  • Auto-restart and Auto-shutoff functions
  • Adjustable humidity range of 35 - 85% relative humidity
  • Runs quiet with normal operating noise level below 58.5 dBA
Comparing Whynter RPD-501WP prices
User Submitted Reviews
1 Star Rating   marcivan,   2/26/2017
On August 12, 2016, I ordered the Whynter 50 Pint Portable Dehumidifier (Model RPD-501WP) from Amazon. It arrived on August 19, 2016. I plugged it in and turned it on. The Eb: error code was displayed, indicating that the drain bucket was removed or was not installed correctly. I made several attempts to remove and reinstall the drain bucket properly, but to no availthe Eb error code continued to be displayed. I contacted the manufacturer and reported the problem on August 29, 2016.

Over the next month, the company and I exchanged several phone calls and e-mails. I did the diagnostic work that they required and provided them with all of the information and photos that they requested. Due to higher priority life events, I was unable to follow up with them until late December 2016. They consequently sent me two replacement drain buckets, neither of which solved the issuethe Eb error code continued to be displayed.

Their warranty for this unit states in part: Should your Whynter portable dehumidifier prove defective within one year from the date of purchase, return the defective part or appliance, freight prepaid (with two months of purchase; after two months to one year, customer will be responsible for freight cost to Whynters service department), along with an explanation of the claim to Whynter LLC.

At this point, I decided to either have them repair or replace the unit. They informed me that, even though my original complaint was registered with the two month period, I would have to pay the freight charges to their repair facility because of my delay in following up with them. Based on a quote from UPS website, the cost to ship the unit to them is more than the price I paid for it. The company has offered to cover a majority of the cost of shipping the unit to them, but I am not inclined to so since the unit never worked and it was reported to them within their two-month window.
 
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