Supervision in the Hospitality Industry with Answer Sheet (AHLEI) & Supervision in the Hospitality Industry Online Component (AHLEI) -- Access Card Package (5th Edition) - Raphael R. Kavanaugh, Paperback

• Release Date   12/14/2012
• ISBN-13   9780133145441 | 978-0-13-314544-1
• ISBN   0133145441 | 0-13-314544-1
• Format   Paperback
• Author(s)   Raphael R. Kavanaugh
• Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict. expanded information on motivation, including a discussion of on-boarding. new information on the role of technology and social media on recruiting and reference checks. new information on the costs and benefits of training. and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career.   Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA